SOURAV TK
IT Technical Support • Networking • Server Administration

IT Technical Support keeping systems healthy, users happier.

Experienced in Windows & Linux server support, network troubleshooting, backup, and endpoint management. Fast incident response, clear documentation and friendly user training.

Server Administration Networking Active Directory Troubleshooting Cloud Helpdesk C,C+
7+
Years experience
1-24h
Response SLA typical
99.9%
Systems uptime (avg)
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Projects & Wins

IT Infrastructure Setup – Greens Hyper Market, Thalap Store Renovation

As part of the renovation and modernization of the Greens Hyper Market Thalap branch, a complete overhaul of the IT infrastructure was carried out. The scope of work included structured networking setup, server deployment, and advanced firewall implementation to enhance data security, operational efficiency, and support for POS, CCTV, and other in-store digital systems.

IT Infrastructure Project: Grand Hyper – Payyanur Branch

As part of the launch of the new Grand Hypermarket outlet in Payyanur, a full-scale IT infrastructure project was executed. The scope covered the installation and configuration of a centralized server system, structured networking, advanced CCTV surveillance system, and Point of Sale (POS) terminals across all departments to support smooth retail operations and security compliance.

Grand Hyper – Karukappalli, Ernakulam

A complete IT infrastructure setup for the launch of a new Grand Hypermarket store in Karukappalli, Ernakulam. My responsibilities included:

Technical Skills

Active Directory & Group Policy
Windows Server (2012–2022)
Linux (Ubuntu, CentOS, RedHate)
Networking (TCP/IP, VLANs)
Firewalls & VPNs
Scripting: PowerShell, Bash
Cloud: Aws , Azure
Endpoint Management
Hardware troubleshooting

Experience

IT Manager— Greens
2021 — Present
Currently working as an IT Manager at Green’s Hypermarket, leading projects in networking, firewall configuration, server deployment, and cloud monitoring to ensure secure and reliable IT operations.
IT Support — Logic Data Systems
2018 — 2021
First-line support, imaging, asset tracking and small network setups for branch offices.

Contact / Enquiry